Representing with Respect

Professional Communication Training for Your Frontline

Your frontline workers are experts in their crafts, possessing specialized knowledge and technical expertise. However, they are also the primary face of your organization, often interacting with the public on "their turf." Slide Nine offers a hands-on, interactive training workshop designed to bridge the gap between technical skill and effective field communication. We move beyond theory, utilizing breakout discussions and live role-playing assignments where participants practice real-world scenarios and receive immediate feedback.

Who This Benefits

‍This workshop is specifically designed for frontline employees who are not professional communicators by trade but must interact with people as a core part of their daily work. This includes:

  • Utility and infrastructure workers navigating right-of-way and property access.
  • Healthcare professionals providing in-home care or field services.
  • Field technicians and inspectors who must explain complex "what and why" details to non-experts.
  • Any highly skilled specialist whose role requires them to maintain integrity, credibility, and a professional appearance while representing your company values.

Core Training Elements

Our curriculum focuses on the human element of field operations, ensuring that every interaction matters. Key benefits of our training include:

  • The Power of Preparation

    We teach a "Know Before You Knock" mindset, emphasizing that preparation shows respect for the stakeholder and ensures the worker is equipped with the right tools and facts before a conversation starts.

  • Empathy-Driven Communication

    We help workers move past jargon to communicate clearly and transparently. By learning to show empathy, personalize interactions, and actively listen, your team can facilitate productive problem-solving rather than conflict.

  • Maintaining a Calm Presence

    Frontline work can be stressful. We provide practical techniques for maintaining a calm presence, practicing mindfulness, and taking responsibility for mistakes without taking customer anger personally.

  • Ethics and Accountability

    Participants learn the "Ethics in Action" framework; being factual, respecting boundaries, and following up promptly. We emphasize that accountability is the glue that ties a company's commitment to its results.

  • Leaving a Positive Impression

    We train workers on the three pillars of a lasting impression: Appearance (how they show up), Attitude (how they carry themselves), and Accountability (doing what they say they will do).

The Result: A More Profession, Trusted Field Force

By the end of the session, your team will have a tailored toolkit to handle difficult questions and explain project needs in a way that minimizes impact on the community. Your organization will benefit from increased public trust, better-aligned internal teams, and a frontline that represents your values with integrity and respect.

For details on pricing and availability, contact Whitney Somerville or Lauren Parker at Slide Nine by filling out the form.

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